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Branding Online - Why Marketers Need SEO

In an interview entitled Common Mistakes of Marketing Creatives and CEOs, Keith Reinhard (Chairman Emeritus of DDB) explains…

When I was growing up in the industry, let me entertain you, let me make you smile, I’m very versatile, it was one way.”

Advertising was this way for decades, and what may have worked for the last 40 years clearly isn’t as effective these days. A shift like this comes as no surprise. Whether its advertising or just about anything, things change.
Reinhard goes on to describe the way things work now by suggesting…

Now it’s we’re better together”.

This is a great point as the emergence of social media has had such an impact on brands, possibly one of the largest in recent times. Consumers are tired of being told and now look within their networks or trusted resources or contacts for more impartial views and recommendations.

An interesting point also brought up in the video mentions how when a CEO is really involved with the brand, the brand endures, has integrity, and can sustain the revolving doors of marketing directors.  A great point as with each change in marketing leadership comes someone that scraps direction and previously built equity.

One of the best definitions of a brand I’ve heard was provided during this interview…

A brand is who you are, what you do, why you do it, and how you do it.
One person that has maintained these types of values is Steve jobs of Apple. Over the course of the last 20 years Apple as a brand has probably never strayed far. But one example of branding confusion that comes to mind is McDonald’s. It seems with each new agency they hire (every 2-3 years) there is a different direction in the messaging. For example, they make burgers, they make them fast, and their affordable. But over the years they’ve introduced pizza, ribs, and even salads.

Online branding will take marketing to new heights with the speed at which you can connect with consumers. With social media, search marketing, and Internet advertising a brand can literally grow at sonic speeds compared with the past.

Marketers still seem to overlook the potential of SEO and how it can drive measureable revenue to their online business, yet have adopted to the virtues of social media rather quickly.

Perhaps it’s the inability of the average marketer to truly understand the benefits of how SEO and online branding belong together and how it can help their bottom line.

With paid search marketing results (PPC) accounting for roughly 20% of the clicks in typical search results, that leaves a lot of cash on the table in terms of customer acquisition.

For SEO’s, the following isn’t new information, but it might be of interest to marketers which are less familiar with the practice.
If you try the Google Keyword Tool you can get some insight to the potential of SEO and appearing in natural search results. Depending on the phrase, you can increase your visibility by thousands and more with a properly executed SEO strategy that pushes your site into the top 10 results.

It’s important to note that SEO is similar to branding in one sense. It’s a process and requires a fair amount of time to achieve those top ranking results. Realistic expectations depending on your industry to rise to the top can range from 6 months to several years. One of the keys to increased success in this venture is the quality of your content or offering. By focusing on this aspect, marketers stand to gain advocates, which will assist in the link building process by blogging, tweeting, or linking to your site for you.

You might be thinking tweeting falls under social media, but it’s the content they tweet that should be part of your SEO strategy. Sometimes referred to as link bait, it’s about the creation of quality content that will help to get those links.

Content creation and planning sometimes falls on the shoulders of an SEO, as does PR and many other tasks.  It’s always wise to have an SEO involved in the process but not necessarily depend solely on them to create this sort of material.

The role of SEO is about optimizing a site (for starters), but more important, is to improve the online visibility of said website so that it will rank for phrases that you’re targeting for your business.

When you think about it, there isn’t anything much better than your site showing up in the top listings when a potential customer is in the buying mode and looking for a product or service like one you might offer.


There is more likelihood of them inquiring or purchasing versus presenting banner ads all over. Most web users have banner blindness. Can you recall 3 banners you’ve seen in the last week? Most are lucky to be able to name one they had seen.

There probably isn’t a better way to position your brand online than showing up in the top search results. In the long run, your brand will become synonymous with the phrases you’ve targeted and displaying in those results also provides credibility to your brand’s product or service.

You should note that when you appear in those results, the url in first position will get about 42% of the clicks, while second gets 12%, third gets 9%, and it starts to drop sharply with each position after. And being on page two is like not being found at all.

You can see the entire interview mentioned above here.

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Social Media Advice in 3 Words

January 9th, 2010 | No Comments | Posted in Social Media

Smaller, more digestible ideas are sometimes easier to comprehend. They’re meaning is clear, concise, and to the point.

Borrowing the triplet concept from Dharmesh, I was inspired to come up with 25 triplets that are like social media proverbs which master Kane might even be proud of.

  1. Learn from customers
  2. Listen to conversation
  3. Build more relationships
  4. Track your efforts
  5. Exercise your voice
  6. Share your knowledge
  7. Embrace idea innovation
  8. Support a charity
  9. Use social bookmarking
  10. Ask for feedback
  11. Participate in communities
  12. Share good ideas
  13. Commit to process
  14. Try helping others
  15. Always be true
  16. Motivate with kindness
  17. Create with passion
  18. Do it now
  19. Provide comments regularly
  20. Make a habit
  21. Explore the potential
  22. Help others often
  23. Upload something often
  24. Tag when possible
  25. Engage more often

There must be lots of other possibilities.
Feel free to leave a comment or post it to twitter with hashtag #Socialmediatriplets.

Looking Forward

January 2nd, 2010 | No Comments | Posted in Business, Interesting, SMM

Let’s start 2010 with some inspirational thoughts and discussion.

How to live before you die

Steve Jobs urges us to pursue our dreams and see the opportunities in life’s setbacks — including death itself.

William Kamkwamba - Building a windmill

A remarkable story sure to inspire.

Really Achieving Your Childhood Dreams

Professor Randy Pausch’s last presentation at Carnegie Mellon talks about his lessons learned and gave advice to students on how to achieve their own career and personal goals.

Professor Randy Pausch made a surprise return to Carnegie Mellon University to deliver an inspirational speech to the Class of 2008 at the Commencement ceremony.

Someone Broke Google Today

December 30th, 2009 | No Comments | Posted in Technology

The SkyNet funding bill is passed. SkyNet begins to learn at a geometric rate. It becomes self-aware, and in a panic, they try to pull the plug.

It was a surprise to find Google.com down today at about 9:15  AM PST. It was also surprising that they don’t have a fail whale or better 404 page. Its 5 minutes since I checked and Google.ca works, but Google.com still down.

Considering that Google earns most of its revenue from advertising, and over 5 billion per quarter, it stands to lose approximately $1.7 million for the hour its been down. Gmail is down too. Not good.

This made me wonder what things would be like if Google disappeared. Had it never existed, we wouldn’t know any better. We’ve enjoy decent searches which probably contributed to the growing popularity of the web. Had we all been relying on Yahoo, their rate of updates (and relevancy) might have turned off a lot of people. Wait a minute, it already does. Guess that’s why Google has about 65% marketshare and Yahoo a little over 10%?

Makes you wonder what could be going on. It’s unlikely a ddos attack on Google would work. It must be skynet. Update: Google came back online a full hour later.

Personal Branding Now

December 21st, 2009 | 1 Comment | Posted in Online Branding

Personal branding is a topic that shouldn’t be taken lightly. It’s becoming more important everyday and a process that could have a big impact on your career in the future. It’s not just big brands that deal with reputation management anymore.

The following video presentation of David Armano (now with Edelman) provides some great thoughts on personal branding. No longer are brands limited to products, corporations or celebrities.

“The Internet has made it easier than ever to reach out to your target audience. Blogging and social networking are powerful and readily accessible ways to promote yourself.”

Personal Branding - Where to Start?

Blogging

If you’re not blogging, it’s time to start. There’s no better way to dive in than creating your own blog for personal branding. Make it a routine and post often. Create value with a conversation on your given topic and share your expertise. If you don’t feel you’re much of a writer, you might try video blogging.

Improve your online visibility with your blog and publish your thoughts. An excellent resource to help you get started with blogging is ProBlogger, which provides thoughts, tips and inspiration. Using a little objectivity, think about what makes you unique and tap into those qualities, and be remarkable at the same time. These days, people are proving themselves as thought leaders and sometimes receive job offers as the result of their blog.

Social Media

Have you taken the plunge and made use of social media sites like Facebook, Twitter, Linkedin, and others? Keep in mind that participating on forums and commenting on blogs is also advised. Think about where your audience is, and be there to be part of the conversation.

internet-famous

With all the tools freely available through social media, personal branding isn’t all that difficult. A bigger challenge might be deciding which ones are right for you. Keep in mind you don’t have to engage in every single one.

When discussing personal branding with others, one name that comes up often is Gary Vaynerchuk, who is known for being very passionate on the subject and one of the best examples today. The video on the BusinessWeek page is worth watching as well.

You may also want to refer to this post on online branding for additional thoughts.

Recommended Reading for Personal Branding…

How to Build Your Online Brand

50+ Tips to Brand Yourself Online

Building Your Online Brand With Social Media Tools

How To Build Your Online Personal Branding

Personal Branding 101

Personal branding in the age of Google

Personal Branding Becomes a Necessity in Digital Age

Personal Branding Predictions: Top 10 for 2010

Personal Branding Articles for Young Professionals

Me 2.0: Branding yourself online

The Brand Called You

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Online Branding Strategy

December 20th, 2009 | No Comments | Posted in Advertising, Business, Internet Marketing, Online Branding

wont-buy-what-you-tell-me

It’s been a long time coming. Advertising has been about the same for some 50 years, but things just don’t work the way they used to. Within the last 5 years social media has grown so much that customers are more reliant than ever on referrals.

Marketers facing this shift find themselves looking towards social media to get in front of their audience and its a whole new ballgame. One recent development that advertisers should be aware of is the Federal Trade Commission (FTC) is watching the online space for signs that advertisers masquerading as independent third parties.

Now monitoring blogs, Facebook, Twitter, and many other social network platforms, the FTC is on the watch for advertisers posing as ordinary consumers raving or providing misleading testimonials on products or services. A recent example posted by Consumerist mentions a well known fast food chain posing as fans of a marketing campaign.

An excerpt from the FTC;

“The fundamental question is whether, viewed objectively, the relationship between the advertiser and the speaker is such that the speaker’s statement can be considered ’sponsored’ by the advertiser and therefore an ‘advertising message.’”

It’s probably a method used as long as the web has been around. I recall reading about ’seeding’ being done by the music industry to launch new pop stars some years ago, and it probably continues today. But you can imagine how this might affect your online branding strategy should you be caught.

Online branding and reputation management is becoming more imperative to monitor, and with this news regarding the FTC, you’ll want to be listening to your endorsers as well as consumers.

What to take away from all this? Monitor, engage, and also be transparent, providing full disclosure where applicable.

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Digital Brand Experience

December 17th, 2009 | No Comments | Posted in Online Branding

This presentation from Razorfish (Digital Brand Experience Report 2009) discusses how technology is changing the way consumers engage with brands. Well worth a look.

What Matters Now

December 16th, 2009 | No Comments | Posted in Interesting

picture-1

Seth Godin has organized a remarkable collaborative effort from 72 individuals who each provided a short essay of no more than 200 words on  about what they were thinking about as we head into 2010. The goal of the book is to demonstrate that big thoughts and small actions make a difference.

What Matters Now includes such contributors such as Chris Anderson, Chip and Dan Heath, Guy Kawasaki, Mitch Joel, Gary Vaynerchuk, Ariana Huffington, and many more.

You can read it online here…

Or download a copy of What Matters Now

Introduction to Online Branding

December 14th, 2009 | 3 Comments | Posted in Advertising, Internet Marketing, Online Branding

It’s now recognized that online branding is more than banners ads to raise awareness. As marketers looks for ways to stretch advertising dollars, the web has become mainstream for branding online, but with little information on just how create an Internet branding strategy, this post hopefully provides its readers a place to start for the vast opportunities of online branding.

Online Branding



Online Branding

Online Advertising

Search Engine Optimization (SEO)

SEO is the process of on-page and off-page optimization to improve your rank in the search results for keyword phrases that have been targeted. This practice is highly recommended for online branding as once you rank your customers will associate you with particular phrases. The SEO process is not a fast track to branding online and often have marketers questioning how long does SEO take?

Search Engine Marketing (SEM)

Also known as Contextual Advertising or Pay Per Click (PPC), this is one of the fastest ways to launch a campaign or raise awareness for your brand. Although the amount of clicks approximately 20% of what you might receive via natural/organic search results, Search Marketing is often used until an SEO campaign starts to work.

Video Marketing

With online video views increasing so much, marketers are looking at ways to include this in the mix. While it’s no small feat to create a successful viral video, you can create your own videos inexpensively (which can also go on your blog) that will be available for others to find. A recent report suggests viewers of online video are on the rise.

tv-vs-online-video

Also see Nielsen - Three Screen Report

Banner Advertising

Online advertising allows many options, but display advertising (i.e. banners) is still the most popular. Available as both static and animated, recent advancements now include video and interactive advertisements. For the latest news see the IAB website.

Classified Advertising

Online advertising often mirrors offline publications in advertising options, and classified advertising sites like Craigslist and Kijiji allow almost everything to be posted, often for free. Although not commonly used, classifieds provide another opportunity to promote your brand.

Mobile Marketing

A fast developing area, this includes forms of advertising such as with game/video, banners, it is mostly dominated by SMS advertising. A recent report by Gartner suggests mobile ad spending will increase significantly in 2011.

Email Marketing

This can include either marketing communications with your own list of customers or placing ads in email newsletters. This form of communications can be an effective form of communications to keep customers and fans informed of company developments.

Affiliate Marketing

By creating an affiliate program for your product or service can extend your reach and marketing efforts by way of compensation to others for promoting your offering. This is typically provided as a per lead or per sale basis.

Social Media

Social Networks

Most social networks focus on connecting users to share interests, information or activities.  With tremendous growth in the last few years, these types of sites are looking to monetize their user base and often have various ways of segmenting their audience due to the information at their disposal. Ad performance is said to be average, but the more advance targeting options make it a viable option. Some of the bigger Social Networking sites include Facebook, MySpace, Bebo, Friendster, LinkedIn and other social media sites.

Online Marketing Spending 2009

Online Marketing Spending 2009

Top Social Networks - Jan. 2009

Top Social Networks - Jan. 2009

Social Bookmarking

A popular way for web users to share sites of interest, social bookmarking also allows users to vote and comment on the sites, blogs, videos, articles and other media that is submitted. As opposed to search engines, which rank websites based on an algorithm to determine what site is most relevant to the search query, social bookmarking sites allow their members to vote can which bring a particular site into the popular category. There are numerous social bookmarking sites covering many categories. Some of the most popular are Digg, StumbleUpon, Reddit, Kaboodle, and Slashdot.

Blogging

Short for Web Log, blogs are online journals on just about every topic which allow its author to write entries and include images and/or video and allows readers to comment on blog entries (AKA posts).  There are several platforms like LiveJournal and Moveable Type, but the most popular is Wordpress. A free blog platform usd by many is called BlogSpot. Many blogs have become some of the most popular websites on the web. Blogs went through some blowback from journalists for re-reporting the news, but have gained credibility in recent years. To see some of the top blogs you can refer to the Technorati Top 100.

Micro Blogging

A condensed form of blogging, it allows users to create brief updates which followers of that user can see. Entries are smaller in size and usually limit the author to one or two sentences. Some of the more notable options being Twitter, Tumblr, and Identi.

Niche Networks

As social networks caught on, many spin offs developed evolved to cater to who wanted more specific groups and conversations of interest. An extensive list of niche networks covering everything from booklovers, artists, lawyers and more is available at Mashable.

Multimedia

Available in many formats, some of the more popular being text, audio, video, animation, and images.  Sites like Youtube allow for video sharing, Scribd allows users to shares documents and presentations, and Flickr is a popular site for sharing photos.

Events

Coordinating events and meetups with social tools make party planning and event management much easier for groups and communities with sites like EventBrite or Wild Apricot.

Wikis

A wiki is a website allowing a group or community of users to collaboratively manage content. Popular examples include Wikipedia and Google’s Knol.

Reviews and Opinions

These types of social communities allow members to share comments and vote on assorted products and often include price comparison options. With little policing of postings, their popularity has diminished due to debate of authenticity for some posts. The features of reviews and ratings have since been incorporated into many ecommerce and social media platforms.

Online PR

Social Media Tools

There are literally thousands of social media tools available, from customer feedback and social network aggregators to social profiling and more.

See more Tools For Engaging In Social Media at SearchEngineLand.

Corporate Blogging

If your organization hasn’t taken the leap its time to get started.  Besides making announcements on company news, sharing viewpoints on interesting articles and online resources can prove valuable.  Some corporate blogs are run by CEOs and others have multiple contributors to carry on the conversation. List of top corporate blogs.

Blogger Relations

If you want to be effective at online branding, you’ll need to get others talking about you. Bloggers are a great channel to get your story out, so long as you follow some PR pitching guidelines you should be able to include them along with mainstream media in your online branding strategy. Some of the more important ones include being relevant in your pitch. Taking the time to find the right bloggers will pay off in more mentions in the long run. The old “throw it at the wall and see what sticks” method never works. Also, a personalized pitch is far more effective than drafting a one size fits all email and using BCC to blast away. Keeping it brief and to the point with a sentence or two (think elevator pitch of 15 seconds) and a link to where more info is available is usually one of the best ways to get buzz. Much better than pasting a press release of 500 plus words that will never be read.

Video News Release (VNR)

Regarded as the video equivalent to a news release, these are often used by corporations and agencies to inform on products or services.

New Zealand Sustainable Tourism - Video News Release

Social Media News Release (SMR)

The social media release consolidates many of the options available today into a single page that combines traditional and emerging forms of communications such as links, social bookmarking, multimedia, video, and other communications tools.

Overview of a Social Media Release

Reputation Management

Monitoring your brand online and the conversation on blogs, forums, websites and in the news used to be an almost impossible chore, but with social media and reputation management tools in your arsenal you can spend more time building your brand online.

Links:

Social Media Monitoring - Radian 6

Social Media Monitoring & Reputation Tracking - Trackur

You can also make use of Google Alerts for media mentions.

Also see this list of reputation management tools.
One of the things to keep in mind for online branding is you’re seeding the idea to pave a path to your website. Whether you choose SEO, Social Media, PR, or all of them, the idea is to engage and be part of the conversation or search.

There’s no end to the real opportunities of Internet branding and online marketing. Some of the opportunities worth investigating include mobile applications, social network applications, widgets, crowdsourcing, video blogging, lifestreams, virtual advertising, sponsorships, and more.

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Snake Oil and the Kool Aid

December 7th, 2009 | No Comments | Posted in Business, Social Media

snake-oil_koolaid

There’s an interesting article at BusinessWeek that talks about the self-proclaimed experts of Social Media. I’ve felt similar sentiments on occassion, and while I believe that social media is an important part to online branding, I’ve noticed that a lot of people have jumped on board the social media band wagon. And most of them seem to be saying the same things. There’s a lot of preaching about building a following for your community, reputation management, and online branding.

They’re often valid points and advisable for an online strategy, but like anything worthwhile it doesn’t come easy either. If you feel that social media is something you wish to do for your business, it’s not only essential to have the right person, they need to be invested in it full time.

Probably this newest label of hucksters is partly because of the endless hype and large influx of gurus. The amount of conferences on the topic, both local and beyond, has businesses drinking the kool aid. But without the right Internet marketing goals in place, many start slinging comments about snake oil salesmen.

There are numerous social media success stories, and even more failures. Probably similar to a business startup, without a good strategy I’d bet than close to 90% of the social media strategies flop. From my experiences, its like most cases involving strategy, even the best one fall short without proper implementation and follow through.

SEO has gone through the snake oil cycle, and depending who you talk to, its still stuck in that light. The main problem in either case is the business often doesn’t understand enough about how it works and what to expect, which can often lead to hiring the wrong individual and being soured on the entire experience.

In most cases, either are important to your business. Both can drive sales, and both can help with online branding. While I tend to favor SEO as I can justify why one might invest in it, there are are numerous examples of social media success as well.